Shipping policy
Delivery, clearly explained
Shipping & Delivery
Everything you need to know about order processing, tracking, delivery estimates, and what happens if plans change.
Effective October 11, 2026
Free U.S. Shipping
Eligible orders receive complimentary standard shipping. All available options and any charges appear before payment.
Tracking Included
When your order ships, we send tracking details to the email address used at checkout.
Clear Delivery Updates
If an order is delayed, we will communicate the revised timing and the options available to you.
1. Where we ship
Avelur & Co. currently serves customers in the United States. The destinations we can serve—including any limitations for Alaska, Hawaii, U.S. territories, P.O. boxes, or APO/FPO addresses—are determined by the shipping options available at checkout.
2. Processing and delivery estimates
Available shipping methods, estimated timing, and costs are displayed at checkout before you place your order. Delivery estimates include two stages:
- Order processing: payment verification, product allocation, quality checks, and packing.
- Carrier transit: the period after the parcel is handed to the carrier.
Business days exclude weekends and U.S. federal holidays. Estimates are not guaranteed delivery dates and may be affected by carrier volume, weather, address issues, or peak-season demand.
Our shipping commitment: we will have a reasonable basis for any shipment estimate we display. If no shipment timeframe is stated, we will ship within 30 days. If we cannot meet the promised timeframe, we will provide a delay notice and the option required by applicable law, which may include consenting to the delay or canceling the unshipped order for a refund.
3. Order confirmation and tracking
After checkout, you will receive an order confirmation. A shipping confirmation with tracking information is sent after dispatch. Tracking can take a short time to update after a label is created.
4. Address accuracy and order changes
Please review your name, street address, apartment or unit number, city, state, and ZIP code before placing an order. Contact support@avelurco.com as soon as possible if a correction is needed. We will try to help, but changes or cancellations are not guaranteed once an order enters fulfillment.
Additional carrier charges caused by an incorrect or incomplete address may be the customer’s responsibility unless the error was ours.
5. Delays, lost parcels, and delivery scans
If tracking has not updated for several business days or the estimated delivery window has passed, contact us with your order number. We may ask you to confirm the address, check safe delivery locations, ask household members, or contact the carrier while we investigate.
A carrier’s “delivered” scan does not always mean the parcel was placed at the front door. Please allow up to 48 hours for a premature scan to resolve before opening a claim, unless circumstances suggest theft or damage.
6. Damaged, incomplete, or incorrect deliveries
Please email us promptly with your order number and clear photos of the shipping box, label, product, and all contents. Keep the packaging until we confirm the next step. Approved claims will be handled under our Returns & Refunds Policy.
7. Peak season and uncontrollable events
Holiday volume, severe weather, carrier interruptions, public emergencies, and other events outside our reasonable control can affect delivery. We will communicate material delays and work toward the most appropriate resolution. These events do not reduce any rights provided by applicable law.
8. Questions before ordering
If you need an item by a particular date, review the estimate shown at checkout before purchasing. Customer care can explain available shipping methods, but cannot guarantee a date that is not expressly offered at checkout.
Thoughtful support
Still have a question?
Our customer care team is here to help with orders, products, delivery, returns, and privacy requests.
Email support@avelurco.com