Shop with confidence

Returns & Refunds

A clear, considerate process for eligible returns, product issues, exchanges, and promotional bundles.

Effective October 11, 2026

1. Return window

You may request a return within 30 calendar days after the carrier marks your order delivered. Requests sent after that period are not eligible unless required by applicable law or covered by a separate written warranty.

2. Eligibility requirements

To qualify, the item must be unused, uninstalled, unaltered, and in the same condition in which it arrived, with the original packaging, tags, inserts, accessories, and components. We may request photos before authorizing a return.

The following are not eligible unless defective, damaged on arrival, incorrect, or otherwise required by law:

• items showing signs of use, installation, wear, modification, odor, or customer-caused damage;
• items missing packaging, components, instructions, or accessories;
• gift cards and products clearly identified as final sale before purchase; and
• returns sent without authorization or to an address not provided by our team.

3. How to start a return

1. Email support@avelurco.com with your order number, the item you want to return, and the reason.
2. For damage, defect, or an incorrect item, include clear photos or video of the product, packaging, shipping label, and issue.
3. Wait for return authorization and the correct return address. Do not send a parcel to the address on the shipping label unless we specifically instruct you to do so.
4. Pack all approved items securely and retain the receipt and tracking number until the return is complete.

4. Return shipping

If an item arrived damaged, defective, or incorrect and we approve the claim, Avelur & Co. will provide a remedy and cover reasonable return shipping when a return is required.

For an eligible change-of-mind return, the customer is responsible for return shipping. We recommend a trackable service. We are not responsible for a return parcel lost before it reaches the designated return location.

We do not charge a restocking fee for an eligible return that meets this policy. Original expedited-shipping charges are not refundable unless the return results from our error or applicable law requires otherwise.

5. Bundle and “Buy 2, Get 1 Free” returns

Promotional items are priced as one offer. For a full refund, all items received through the bundle—including the free item—must be returned in eligible condition. If you keep part of the bundle, the refund may be recalculated using the prices or discount allocation associated with the items kept, so the promotion is applied fairly and no item remains free without the qualifying purchase.

6. Inspection and refunds

After the authorized return is received, we inspect it and email you with the result. Approved refunds are issued to the original payment method. Your bank or card provider may need additional time to post the credit after we submit it.

If a return does not meet this policy, we will explain the reason. We will not withhold rights that cannot be waived under applicable law.

7. Damaged, defective, incomplete, or incorrect orders

Contact us promptly after delivery so we can document the issue. Depending on the circumstances and available inventory, the remedy may be a replacement, missing component, repair solution, store credit accepted by you, or refund. Do not dispose of the item or packaging until we confirm that it is no longer needed.

8. Exchanges

Exchanges depend on inventory. In many cases, the fastest option is to return the eligible item and place a new order after the return is approved. Defective or incorrect-item replacements are handled directly by customer care.

9. Cancellations

Contact us immediately if you want to cancel or change an order. We will make a reasonable effort, but cannot guarantee cancellation after fulfillment begins. Once shipped, the order must follow the return process above.

10. Gifts

If an order was marked as a gift and shipped directly to you, contact support with the order details available to you. Refunds normally return to the original purchaser’s payment method unless another remedy is required by law or expressly approved by us.

Thoughtful support

Still have a question?

Our customer care team is here to help with orders, products, delivery, returns, and privacy requests.

Email support@avelurco.com