Contact information
We are here to help
Contact Us
Thoughtful support for every step—from choosing the right seasonal detail to resolving an order concern.
Effective October 11, 2026
Order Support
Tracking, address corrections, damaged deliveries, missing items, or order changes.
Product Guidance
Color selection, styling, product use, care instructions, and availability.
Returns & Privacy
Return authorization, refund updates, or a request concerning your personal information.
The best way to reach us
Email customer care
We aim to reply within 1–2 business days. Holiday periods and major promotions may increase response times.
Start an emailWhat to include
To help us resolve your request efficiently, include:
- your full name and order number;
- the email address used at checkout;
- a clear description of what you need; and
- photos or video when the request concerns damage, a defect, packaging, or an incorrect item.
Please do not send full payment-card numbers, passwords, or government identification unless our privacy team explains why a limited piece of information is necessary to verify a legally protected request.
Return requests
Do not mail a return before receiving authorization and the correct destination from our team. The address on the original shipping label may not be a return facility. Review our Returns & Refunds Policy before sending your request.
Privacy requests
Use the subject line Privacy Request and describe the right you want to exercise. We may need to verify that the request relates to you before taking action. Authorized agents should identify themselves and provide documentation permitted by applicable law.
Business information
Brand: Avelur & Co.
Website: avelurco.com
Operator: Avelur & Co.
Email: support@avelurco.com
Avelur & Co. provides online support. If a phone number or physical customer-service location becomes available, this page will be updated.